- Information We Collect
- Personally Identifiable Information
We may collect personally identifiable information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
- Place an order from our catalogs or on our Website;
- Make a purchase at one of our retail stores;
- Return an item or make an exchange;
- Inquire about our services;
- Request a catalog;
- Receive a gift package or gift certificate;
- Create an account on the Website;
- Subscribe to our email Newsletter;
- Enter a contest or promotion (e.g. gift certificate give away); or
- Participate in a marketing survey, promotion or event either online or offline.
- Aggregate Information used for Analytical Purposes
Our Website collects some non-personal information about you using third party services (such as Google Analytics), and it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected. An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university. This information is not personally identifiable and we do not combine this type of information with personally identifiable information.
- Use of Data We Collect
- Personally Identifiable Information
At Wren & Ivy, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we use your personally identifiable information to allow us to:
- Process and track your order;
- Provide the services you request;
- Contact you about the status of an order;
- Send you catalogs or promotional offers we believe will be of interest to you (subject to your opt out rights);
- Send you the Wren & Ivy Email Newsletter, if you specifically request it;
- Identify your product and service preferences;
- Customize our communications to you;
- Provide information concerning products you have purchased;
- Improve our merchandise selection and customer service; or
- Administer promotions and identify or publicize the winner(s) in accordance with the rules for that promotion.
Your email address will be used only for the Wren & Ivy Email Newsletter and will not be shared with any third parties. Instructions for unsubscribing are included in every email.
- Aggregate Information
We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analyzing and improving the value of the material available on our Website. This aggregate non-personal information is used to help our advertisers or our site design team create advertisements our product suggestions our guests might like.
- Information We Share with Others
We contract with other companies (credit card processors, shippers, website developers and others) to provide certain services to Wren & Ivy to fulfill orders, provide promotions and create or maintain our Website. In some instances, these contractors may have access to personally identifiable information but they contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out Wren & Ivy business.
For example, in order to process and fulfill your orders, you may be required to submit (or we may be required to share) your personal information through the Website’s payment gateway (Authorize.net) and/or the selected shipping gateway (USPS, FedEx). Our shopping cart service is enable through software provided by WooCommerce.
In some instances, you may choose to deal with some of these contractors directly and provide your personal information to them. In those instances, you should check the privacy policies on their independent Websites to make sure you are willing to have your personal information handled to your satisfaction. For example, when you make a purchase from Wren and Ivy with a credit card, you may choose to use an independent card processor, such as PayPal. When these or similar choices are available, you will be notified about the option of checking their respective privacy policies, which will govern the collection and use of personal information that you give to them directly.
- Private Browsing
Customers may use Private Browsing technology when shopping on our Website. Customers that shop using Private Browsing technology will be able to see and take advantage of all the features available on the Website, exactly as if you are a new visitor to the site.
When you are browsing in privacy mode, we only track non-personally-identifiable information about your session on the Website for analytical purposes.
If you are a WreandIvy.com member or account holder, you can sign into your account at any time to access your address book and enjoy faster checkout. Please be aware that once you sign in to our Website, your session is not a private (new visitor) session anymore. We will be able to recognize you as a member at that point, and will then give you access to all of your membership benefits and information.
- Disclosure Exceptions
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:
- To comply with legal process such as a search warrant, subpoena or court order;
- To protect the company’s rights and property;
- To investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages;
- To protect against misuse or unauthorized use of our Website; or
- During emergencies, such as when we believe someone’s physical safety is at risk.
- Your Choices
We offer choices about the types of information you receive from us.
If you no longer wish to receive our email Newsletter, you may unsubscribe using the link provided in each edition of the email.
You may also make a subscription change or cancellation request for catalogs or email newsletters by mail, by writing to us at our address (physical and email) set forth on our Website homepage or the “contact us” section of this Website.
Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
- Email Use
When you provide us your email address, we may send you emails necessary to process your order or respond to a request, or, if you agree to it, to receive our company emails. For example, after you place an order at wrenandivy.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our electronic Gift Cards will receive an email notifying them of the gift and instructing them how to redeem it.
It is our intent to send you promotional email only if you have agreed to receive it. Instructions on how to unsubscribe are included in each company email we send.
Your email address will be used only for the Wren & Ivy company emails, to respond to your request, or to process your order, or to help us determine how we will market to you in the future. Wren & Ivy does not sell or trade email addresses. Instructions for unsubscribing are included in every promotional email. Please note, transactional emails that are related to your order are not considered promotional.
- Links to Other Sites
Occasionally, we may provide links on our Website to other sites we think you will enjoy. These sites operate independently of Wren and Ivy and have established their own privacy and security policies. Wren and Ivy does not have any control over these sites’ privacy practices. For the best online experience, we strongly encourage you to review these policies at any site you visit.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, request a catalog or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. We use a third party service provider for shopping cart applications (WooCommerce). All shopping cart transactions are under the protection of a Secured Sockets Layer (SSL) with automatic CMS updates enabled. The SSL encrypts the data you send, such as credit card information, names or addresses, so that it cannot be accessed by unauthorized parties.
- Privacy of Children on Our Web Site
Our Website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
- Policy Changes